What happens if I have to reschedule or cancel a reservation or I discover just prior to the beginning of a reservation that I need my vehicle?

← Questions for Owners

Since you agreed to make your vehicle available during a specific time, a renter is counting on you. Please contact us immediately at 1-855-SHARE-00 (742-7300) if the vehicle’s availability changes suddenly. We’ll have to locate another vehicle for the renter and you’ll have to pay for the cost of the cancelled reservation as well as a $25 fee. To avoid this hassle, rent a neighbor’s ride instead! If there’s an emergency, please provide us with the proper documentation and we’ll waive these fees. For additional info about Fees & Fines, click here.

Questions for Owners

  1. Am I required to have RideLink™ installed in my vehicle?
  2. Are there any mileage restrictions?
  3. Can renters take my vehicle outside of the USA?
  4. Can I meet the renter prior to the reservation for a hand-to-hand key exchange?
  5. Can I rent out my vehicle on the same day that I sign up?
  6. Can I rent out my vehicle with a bike, roof or ski rack?
  7. Can my family and friends drive the vehicle through JustShareIt?
  8. Can my family or friends drive the vehicle?
  9. Do you accept manual or stick-shift vehicles?
  10. How and when do I get paid?
  11. How do I change my profile, including my vehicle availability or location?
  12. How do I deal with street parking?
  13. How do I locate my vehicle when the reservation is over?
  14. How much can I earn?
  15. I smoke in my vehicle - can I still rent it out?
  16. If my car’s been modified for handicapped drivers, can I rent it out?
  17. Is it safe to install RideLink in my vehicle?
  18. Is there a penalty for a dirty vehicle?
  19. My pet travels in my vehicle. Is that ok?
  20. Should I leave my electronic toll collection equipment inside my car?
  21. What happens if a renter returns my vehicle with damage?
  22. What happens if I forget to leave the key in my vehicle for the renter?
  23. What happens if I have to reschedule or cancel a reservation or I discover just prior to the beginning of a reservation that I need my vehicle?
  24. What if I leave something in the vehicle or a renter leaves something after a reservation?
  25. What if I receive citations that were incurred when a renter was using my vehicle?
  26. What if I’m late returning my vehicle and there is a reservation about to start?
  27. Where do I leave my vehicle for a renter to pick it up?
  28. Will RideLink installation invalidate my warranty?

Feedback and Knowledge Base

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